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For tenants

Submit a maintenance request

Something in your home needs attention? Let us know and we'll take care of it — proactive maintenance protects your home and the property alike.

Is this an emergency?

  • Flooding or a major water leak
  • The smell of gas
  • No heat in winter
  • Electrical hazards (sparks, burning smell)
  • A break-in or a door/lock that won't secure

Don't wait for a form response — call us right away, day or night.

Call +1 (403) 826-0143

What happens next

Maintenance response within 24 hours is part ofThe NEXA Standard— here's how your request is handled.

  1. 01We review it right awayYour request lands directly with our team — not a call centre. We triage by urgency and respond within 24 hours.
  2. 02A trusted contractor is scheduledWe coordinate repairs with our network of trusted Calgary contractors and arrange access at a time that works for you.
  3. 03You and the owner stay informedYou'll know when to expect the repair, and we keep the property owner in the loop from start to finish.

Not a tenant? Property owners canbook a free consultationto learn how NEXA handles maintenance for Calgary rentals.

Submit a maintenance request

Tell us what needs attention and we'll respond within 24 hours.